General Support
This category is for general onboarding and implementation guidance that is not module or platform specific.
FAQs
- Who can see my data or files?
- Where can I get help?
- How do I get started with the platform?
- What browsers and devices are supported by the platform?
- What is the estimated response time if I request support?
- Can I export my data or reports from the platform?
- Is technical expertise required to use the platform?
- Is my data secure?
- What kind of sustainability metrics can the platform calculate?
- How does the AI work?
Support and Solutions
- My invitation link won't work. What do I do?
- I can't see the data I'm looking for. What do I do?
- The platform is unresponsive. What do I do?
- I’m being logged out automatically. Why is this?
- I'm receiving email notifications from the platform. What do I do?
- I deleted data by mistake. What do I do?
- I am assigned to upload data. How many documents or data can I upload?
- I have an account but I can't login. What do I do?