What is the estimated response time if I request support?
Response times may vary depending on the type of request and the point of contact; typically responses are received within 2-6 hours
When communicating with Tracera's Team, you will receive a response as soon as possible to help you navigate any issues you may have.
Both CS Managers and the Support Team are available during standard business hours (9:00am - 6:00pm EST), and will typically respond within 2-6hours, depending on the complexity of the issue.
If you submit a request outside of business hours, it will be addressed during the next working day.
If you are unsure on who to communicate with, please check this link: Where can I get help?